I just experienced an incident with a Comcast Technician where he berated me on the phone without even giving me a chance to ask a question.
I have a user at the place where I work who was having an issue with their Comcast provided Internet and phone services. She had called them because all of her phones were dead, but her Internet was working. First off, I thought that the phone system by Comcast was a priority service for 911 purposes? I guess not? Finally the tech showed after the user had no phone service for a weekend and then proceeded to tell the user that they needed a business line in order to use VPN. This struck me as strange since we have a large number of users that use VPN to access our system here at work. I asked her to call the tech back so I could talk to him to find out more information. Before I even had a chance to ask him my question, the tech decided to reprimand me, telling me I did not know Comcast policy and how I could even question him if I did not know Comcast policy. I did not even have a chance to question him! I finally asked for his name and all he would tell me was his first name, would not give his last, or any additional information to use to contact Comcast about this, and then hung up.
This is why I am happy with my Verizon FiOS! Hell, I was using DSL and Satellite TV before FiOS because I have always had poor service with Comcast!