Technology

Comcast customers I feel sorry for you

I just experienced an incident with a Comcast Technician where he berated me on the phone without even giving me a chance to ask a question.

I have a user at the place where I work who was having an issue with their Comcast provided Internet and phone services. She had called them because all of her phones were dead, but her Internet was working. First off, I thought that the phone system by Comcast was a priority service for 911 purposes? I guess not? Finally the tech showed after the user had no phone service for a weekend and then proceeded to tell the user that they needed a business line in order to use VPN. This struck me as strange since we have a large number of users that use VPN to access our system here at work. I asked her to call the tech back so I could talk to him to find out more information. Before I even had a chance to ask him my question, the tech decided to reprimand me, telling me I did not know Comcast policy and how I could even question him if I did not know Comcast policy. I did not even have a chance to question him! I finally asked for his name and all he would tell me was his first name, would not give his last, or any additional information to use to contact Comcast about this, and then hung up.

This is why I am happy with my Verizon FiOS! Hell, I was using DSL and Satellite TV before FiOS because I have always had poor service with Comcast!

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Google “Free TV” and you could be in for more than you bargained for

We’ve been dealing with a larger amount of spyware and malware than usual at my current place of employment. Often times these applications will deploy themselves even when Symantec Antivirus is updated and in place. We do the usual “scrub and pray” hoping for a no rebuild. Due to the increased amount of infections, we started checking in to what and where users were browsing.

I started using a program called IEHistoryView which I downloaded over here http://www.nirsoft.net/utils/iehv.html. This application is amazingly simple and very powerful. If you have the correct administrative keys you can view the browsing history of just about anyone in your office.

With this tool we noticed a very interesting trend. It seems that the vast majority of infected users are browsing for “free TV”. Tossing this in to Google pulls up sites like www.free-tv-video-online.info. Sites like this contain infected banners and ads that are taking users to fake security sites that are infecting their computers with malware and spyware.

Almost every user that has been infected has been using Internet Explorer 7 or higher. These browsers don’t carry plugins like adblock that prevent these malicious banners from wreaking havoc. This add-on is available for Chrome and Firefox.

If it’s too late and you have programs constantly bugging you, telling you to pay money to remove a whole mess of viruses and trojans, do yourself a favor and head over to http://www.microsoft.com/security_essentials/ or Avast (which is free if you’re a home user, they try to make that a hard fact to find.) Finally, because you’re going to need it, also head over to http://www.bleepingcomputer.com/ and http://www.malwarebytes.org/ because they’ll also help with the cleaning.

Final word of note, if you have a very basic knowledge of computers, you will most likely be shit out of luck. Take this time to back up any documents and information you want to save and just reformat. The next time the Internet tells you about this amazing free service which is too good to be true, it most likely is.

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Motorola Droid update to 2.1 (still waiting!)

I’m still waiting for my Droid update to 2.1 from Verizon. Rumors started circulating yesterday about how Verizon was going through with the push and would email users. I would just like to state: I haven’t seen my 2.1 update. I’m still waiting, Verizon. It should never take this long to support an OS update to phones that are supposed to be “open.”

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Changing the location of the Windows Installation files

I grabbed this information from Petri IT. There’s nothing more annoying then having to insert the Windows CD in to a users machine if you need to run an “sfc /scannow”, especially when they’re at a remote site or on another floor. As a solution I recommend doing a few things:

First, install http://www.slysoft.com/en/virtual-clonedrive.html or your favorite ISO mounting software and point it to a network location of the ISO of your windows CD.

Next, Open the registry editor and go to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

and Highlight the Setup folder.

On the right pane, locate the SourcePath. You can either change this SourcePath to the the drive that your ISO software has setup OR if you’re feeling adventurous, to the location of the server that contains these files, or to the local drive that you might have copied them to.

Double-click the SourcePath and replace the drive letter in the box to C:\ (if you copied the files to your C:\ drive). Make sure it’s C:\ and not C:\i386.

Close the registry editor.

If the system ever needs files from the i386 folder, it will automatically look in the C:\i386 folder.

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Motorola Droid (Android) issues continue, no hope in sight?

I want to open this post by saying that I have a Motorola Droid and I love (hate) it. I wrote a previous review about my initial thoughts and many of them still stand. Android OS 2.0 really feels like Google met the market at 80% and walked away, trusting in the open market to fill the void. In some sense, this is understandable as it’s an open system and developers will fill in with paid products. What doesn’t make sense is that this 80% also affected the very basic functions of the phone. There’s still been no response from Google about improving the phone’s corporate email functionality.

As my base of Android OS users expand, I continuously warn them of the dreaded “Email vanish!” (See Ninja Vanish) Each user that I support has lost their email once already, I myself have lost it upwards of 4 times. This probably is easily fixed if you know the information to put in to reactivate with the Microsoft Exchange server. For my users, they learn quickly after the first time they lose connectivity, and have to call me. Let’s not forget the vanishing desktop too. Multiple times coming back from sleep or lock, the desktop with either take 5-10 seconds to refresh or not refresh at all; causing me to either pull the battery or do a Left CAPS + Left ALT + DEL to reboot the phone. I feel that it’s either because the phone can’t handle being pushed too hard and it immediately assumes that the application should be force closed. Or, if you give it too many steps it just freaks. It’s a small computer, I get it, so either improve its ability to multi-task or limit this ability. I don’t need to have 5+ applications running. Just close down the oldest and let me roll through them as I see fit. Maybe limiting the amount of applications that the phone multi-tasks could also improve the battery life.

I have to charge my Droid every night because it’s usually down to 20%-30% and I don’t even use Bluetooth. I do use wireless but that’s because I get better wireless signal at work then cell service and it’s faster. This, with reading articles from Feedr, checking Gmail and Corporate email, is about the best I can do without having to recharge my battery multiple times a day. I’d love to play a lot of the shitty games on the market (which I’ll discuss later) but that would involve draining my battery and charging constantly.

The only response from the poor Microsoft Exchange Connectivity Global Address Listing is Motorola’s Corporate Directory. This application suffices as a band-aid, the purpose of a band-aid is to be a short-term solution; yet we’ve passed into the long and festeringly, annoying state. Why Google hasn’t updated the email function to provide inline lookups while creating an email, like it does with your contacts, baffles me. Even if they can’t create an inline lookup during the creation process, at least make the transition from Corporate Lookup to new email better, instead of me having to add contacts to my personal list or memorize the email address. It’s double or triple work to create an email and it’s stupid.

Verizon… Could I please get a response as to why the hell it’s taking so long to release the 2.1 update for the Droid?! Did you hire monkeys to do the transition coding? I’ve seen hackers who’ve done faster and better jobs with software updates than you. I like the idea of an open system and I believe Verizon is making steps (all-be-it small) towards accepting this, these updates show otherwise though. Worst of all they call for the release and then pull it back. It’s a cock tease and it’s bad customer service, very bad. They don’t call Verizon “Big Red” for nothing, very similar to how China treats its citizens, shit on them until they revolt and then bury the evidence.

Finally, I keep seeing articles about how much the Android market has grown and how its expansion is amazing. When you add shit to an already existing pile of shit, it’s still a pile of shit. There have been a few games that are worth noting, some being ports from the iPhone market and others being original. The top paid games on the market are the same ones (for the most part) since release. There are some new ones but it’s still for the most part the same ones. If you look at the top free games, it’s Solitaire and yet ANOTHER variant of Bejeweled (can we please let this game die?!) Otherwise they’re shitty 10 minute applications that provide no depth and barely any concept. Also let’s not forget the other 70% of the games on the market which consist of horrible webpage ports that are loaded with ads, stupid attempts at women standing in inappropriate positions (which can be downloaded by anyone of any age that can work the Android Market), and puzzles. (Yes, the puzzles we used to put together as children.) Another annoying factor of the Android Market is that most people don’t know how to leave appropriate reviews and often times the reason they have problems which cause the shitty reviews is because they’re too stupid to operate the application and/or phone anyway.

Google, please, I want to love your product but it needs help, LOTS of help.

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Baltimore City Prepares to fight for Google Fiber

Mayor Stephanie Rawlings-Blake held a press announcement about how Baltimore City is going to try to bring Google Fiber to Baltimore. There’s already a site started where people are posting all sorts of suggestions and comments about what they think would be great about this. I personally have watched the city transition from a very strong blue collar city with a strong industrial background to a bustling hub of educational expansion and business growth. I’ve not been around for the whole ride but I’ve heard stories from many of my coworkers who’ve been here since the beginning of the change. Baltimore being part of Google’s Fiber expansion could play a crucial role in making Baltimore just as strong in the technology sector as it is in the educational sector. Not only do you have two top tier medical schools within the Baltimore City limits, you also have an exploding research community that is developing cutting edge research in biotechnology. We’re on the cusp of a Golden Age for Baltimore City and this could be the catalyst to start it.

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Adblock Plus says you can’t see your adsense. Or is Google being sneaky?

I was changing some things about my layout on blogbaltimore.com today and I noticed something strange. The two ad banners that I had placed on the right side were gone. This had happened quite recently. I’m on the site daily and this is the first time I’ve noticed it. So wanting to see if there was some update to the code, I headed over to www.google.com/adsense to log in. Low and behold the login was gone for adsense. My frustrations mounting, I tried to log in to adsense with Internet Explorer. Strangly enough, I could see the login and I could get in.

With Mozilla’s Firefox, I use a plugin called Adblock Plus. Well either Google got wise and changed the code for the login to adsense to be picked up by Adblock Plus, preventing you from logging in and, in a very ironic way, showing you whats happening with your ads. Or Adblock Plus is doing it’s job way to well and preventing you from even participating in a website that even deals in advertising.

Either way, one side is at fault for preventing the other side form doing its job. The only way to get in to adsense in Firefox is to disable Adblock Plus or remove the line for the adsense code from it’s filter…or use IE (eeeeeew!)

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Windows XP Shutdown Taking Too Long

Had a user call today because it was taking too long for the shutdown box to appear after going to the start bar and clicking shutdown. Looking in the event viewer I got this event error

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Description:
The server {9B1F122C-2982-4E91-AA8B-E071D54F2A4D} did not register with DCOM within the required timeout.

Apparently some of the DLL’s tied to the shutdown process cause a delay due.

Username Bill Castner over at techsupportforum.com posted this as a resolution which worked for me

I copied the below in to a batch file and it resolved the issue.

———— begin copy/paste below this line
net stop wuauserv
regsvr32 /s wuaueng.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups.dll
regsvr32 /s wups2.dll
regsvr32 /s wuweb.dll
regsvr32 /s jscript.dll
regsvr32 /s atl.dll
regsvr32 /s softpub.dll
regsvr32 /s msxml3.dll
net start wuauserv
————– end copy/paste above this line.

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